Spa Policies & Notices
Effective September 1, 2026: A 3% fee will automatically apply to credit card payments at checkout.
For over 20 years, we’ve chosen to absorb the cost of credit card processing ourselves. But as paying by card has become the norm, those fees have grown into one of our biggest operating expenses — adding up to tens of thousands of dollars each year.
Rather than raising prices across the board, we’ve opted for an approach where only credit card purchases help cover part of that expense. If you’d prefer to skip the fee, both debit and cash will continue to be accepted with no additional charge.
Appointments taking place through August 31 will not be affected.
Appointments taking place September 1 or later will be subject to the fee, regardless of when they were booked.
Credit Card Fee
Cancellations & No-Shows
Cancellation Policy:
Standard Services: If you must cancel, reschedule, or decrease your service duration, we require a minimum of 24 hours notice in order to avoid a 50% cancellation fee.
Spa Packages: If you must cancel, reschedule, or downgrade a spa package, we require a minimum of 72 hours notice in order to avoid a 50% cancellation fee for the services being cancelled — (effective June 2025).
Consultations: Cancellations made within 24 hours of the consultation will forfeit the $25 deposit that was required to book it.
No-Show Policy:
If no notice of cancellation is provided prior to your appointment, you will be charged 100% of the total service charge to compensate the service provider for their time.
We kindly ask that all cancellations adhere to our policies above, regardless of the reason, to help us fairly compensate our staff and accommodate other clients. If you are feeling ill, please cancel or reschedule as soon as possible to avoid any applicable fees.
We understand that things happen, and we’ll always do our best to accommodate as much as our schedule allows. However, late arrivals may result in a shortened treatment so that we don’t delay the next guest. Please keep in mind that pricing remains the same for reduced services, as our providers are still compensated for the full time reserved.
We recommend arriving 10–15 minutes early so you have plenty of time to find parking, use the restroom, and settle in with some complimentary tea. Appointments begin at their scheduled start time, so please plan ahead for potential traffic or parking delays.
Late Arrivals
Street parking is available nearby — although bike lanes have reduced some parking directly in front of the spa. We recommend allowing a few extra minutes to check surrounding side streets for free parking (including W Wabansia Ave and N Leavitt St).
Parking
Age Requirement
Body Treatments: Clients must be at least 16 years old to receive a body treatment. These services are not available to younger clients, even with parent or guardian consent.
Facials: Clients must be at least 16 years old to receive a facial. However, those under 16 may receive services with a parent or guardian present or provide a signed consent form before the service.
Massages: Clients must be at least 16 years old to receive a massage. These services are not available to younger clients, even with parent or guardian consent.
Nails: Clients of all ages are welcome. Children ages 12 and under are eligible for children’s pricing and must be accompanied by a parent or guardian during their visit.
Sugaring & Waxing:
Body: Clients ages 18+ are welcome. For ages 16–17, a parent or guardian must be present or provide a signed consent form before the service.
Face: Clients ages 16+ are welcome. For ages 13–15, a parent or guardian must be present or provide a signed consent form before the service.
At Spa Soak, we prioritize the care and well-being of our clients. While we take every precaution to ensure a safe and enjoyable experience, we understand that accidents can happen.
Damaged Items: Spa Soak is not responsible for any damage or staining that may occur to personal belongings during or after your visit. We recommend removing or protecting any valuable or delicate items to minimize the risk of accidental damage (caused by brow or lash dye, nail polish, etc.).
Lost Items: We kindly ask that you keep track of your personal belongings during your visit. Spa Soak cannot be held responsible for any lost items within our premises. We recommend taking necessary precautions to protect your belongings. Thank you for your understanding!
Damaged & Lost Items
Gentle Scents Policy
Scents play a significant role in creating a serene and soothing spa experience. To ensure that every guest can fully enjoy their time with us, we kindly request that you refrain from wearing strong perfumes or colognes during your appointments.
Refund Policy
Services Rendered: Once a service has been completed, please know that we don’t offer refunds. This policy is in place to ensure that we can fairly compensate our staff for their time and efforts.
Deposits: Deposits made in advance are fully refundable (or transferable to a new date) up until 24 hours before the appointment start time.
Appointment Reminders & Communication
Appointment Reminders: Once scheduled, you will receive an email and/or text confirmation with your appointment details. Please confirm by responding to the email or text.
By opting into messages, you agree to receive marketing and informational texts from us. Message rates may apply. Reply “NO PROMOS” to stop promotional texts while keeping appointment communications, or “STOP” to opt out of all texts.